Refund & Cancellation Policy

Stocka is sold as a prepaid subscription (monthly or yearly). This policy explains how you can cancel, when you are eligible for a refund, and how your plan is delivered. It forms part of our Terms & Conditions.

Stocka is a software service delivered online — there is no physical product or shipping. Your plan is activated on your account as soon as the payment is confirmed, usually instantly and in all cases within 24 hours. You get access through stocka.in, the web app and the mobile apps, and a GST invoice for the payment is available in your account.

If your plan is not active within 24 hours of a successful payment, contact us and we will activate it or refund you in full.

• Plans do not renew automatically — you choose to renew each period. To cancel, simply don't renew.
• You keep full access until the end of the period you have already paid for.
• Your data stays saved after the plan ends, so you can renew later. If you want it deleted, see Delete your account.

We refund the amount paid in these cases:

• Duplicate payment — you were charged more than once for the same plan or period.
• Payment taken but plan not activated — and we could not activate it within 24 hours.
• Wrong amount charged — the difference is refunded.
• Service unavailable because of us — if a problem on our side stops you from using the Services for 7 or more consecutive days, we refund the unused part of that period on a pro-rata basis.

• For the unused part of a plan after it has been activated and used, except as listed above.
• For a change of mind, or because you no longer need the Services, after the period has started.
• When an account is suspended for breaking our Terms & Conditions.
• For coupon or promotional discounts — these cannot be refunded as cash.

You can move to a higher plan at any time; the new plan applies from the date you pay for it. Moving to a lower plan takes effect from your next renewal. Amounts already paid are not refunded when you change plans.

1. Email hello@stocka.in within 7 days of the payment, from your registered email address.
2. Include your store name, the payment date, amount and the transaction / Razorpay payment ID, and the reason for the request.
3. We review requests within 3 business days and reply by email.

You can also call us at +91-8852956699 for help.

Approved refunds are sent to the original payment method (card, UPI, net banking or wallet) through Razorpay within 5–7 business days of approval. Your bank may take a few more days to show it in your account.